Abstract：The COVID-19 pandemic has hit the hospitality industry hard globally, resulting in millions of employees being laid off. Drawing upon the conservation of resources theory, this study aims to empirically examine how and when COVID-19-induced layoff influences employees’ in-role and extra-role performance in the hospitality industry. We tested this model by using field data collected from 302 employees and their supervisors in China across two waves. Results revealed that COVID-19-induced layoff increases survivors’ COVID-19-related stress, which in turn leads to decreased in-role and extra-role performance. The strength of these indirect effects is mitigated by perceived family support against COVID-19. Unexpectedly, perceived organizational support against COVID-19 intensifies these indirect effects. The theoretical and practical implications of this study are further discussed.

Keywords：COVID-19-induced layoff;COVID-19-related stress;Job performance;Social support

本文于2021年5月发表在International Journal of Hospitality Management，是2023新澳网官方网站A-级奖励期刊。涂乙冬是本文的第一作者及通讯作者，李地婉是2023新澳网官方网站2019届人力资源管理专业研究生。